Why do so many organizations struggle to become truly customer-centric?

I’m going to do a bit of “Q&A” today.
First question…
QUESTION: Why do so many organizations struggle to become truly customer centric?

stowers

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ANSWER: They are using an out of date mindset. The thinking is borrowed from…

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stowers

Global Rover, Customer Advocate, Silvered and Wise. Join my Weird, Wild and Wacky World Loves to help individuals and organizations get well